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TERMS & CONDITIONS

By entering this website (referred to herein as SITE) and/or using any information on the SITE in any way, you are accepting the following conditions.

In no event will Matelu and its affiliates (altogether referred to herein as MATELU)  be liable for any direct or indirect loss resulting from breach of contract, acts of injustice and / or other reasons due to use of the SITE and / or one/many data and /or information on SITE and from entering the SITE.

MATELU reserves the right to change the SITE conditions of use, information, product or service in the SITE and on its extensions with no prior warning or announcement, to rearrange the SITE, to cease release and all other rights. The regulations are put into effect on the moment they are released on the SITE. These regulations and changes concerning the use of and/or entry of the SITE are considered as accepted.

MATELU shall not be held liable for interruption of the services, errors, ignorance, cutoff, removal of data, losses, delays in the transaction or communication, computer virus, communication error, and theft or unauthorized entrance, change or usage into the records due to any contract violation, tort, ignorance and/ or other reasons.

The SITE may include some links or references to other sites that are not controlled under MATELU. In no event will MATELU be liable for the contents of these sites and other links contained therein.

MATELU is the owner and/or license holder of any and all materials including all information, pictures, MATELU brand name and other brands, domain name of www.MATELU.com, logos, icons, demonstration writings, data provided in written, electronic, graphic or machine-readable form, computer software, applied sales system, business method and business model as well as all intellectual and industrial property rights thereof, and all of such materials and rights are under legal protection. None of the material contained in the SITE may be changed, copied, reproduced, translated into other languages, re-published, loaded onto another computer, posted, transmitted, presented or distributed without prior written notice and referring to the SITE as the source, and may not be subject to any process requiring the authorization of the right holder pursuant to the legal regulations and applications. All and or some part of the SITE may not be used in another website without the proper authorization. All transactions and acts against the interests of MATELU whether listed herein or not shall require the imposition of the legal and penal liabilities in the broadest sense. All other rights of MATELU not openly listed or mentioned here are reserved.

Günenç Teknoloji Ä°ç ve Dış Tic. Ltd. Åžti. supplies products listed on the MATELU website and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.
 

The Terms and Conditions apply to your use of any Matelu website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store.
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
 

The headings in these Conditions are for convenience only and shall not affect their interpretation.
 

We recommend that you print and keep a copy of these Terms and Conditions for your future reference.
 

ABOUT MATELU
This website is owned and operated by Günenç Teknoloji Ä°ç ve Dış Tic. Ltd. Åžti. a company registered in Turkey (company registration number 0431032532800012). The registered office is KurtuluÅŸ Mah. Ulucami Cad. Sani KocabaÅŸ Ä°ÅŸhanı D:74 Ä°skenderun/HATAY. Registered VAT number is: Akdeniz 431 032 5328
 

Definitions
Contract
- the agreement between us and you for the sale and supply of products.
Cookies
- small text files which are placed by our websites on your computer hard drive to identify your computer and to store information about your session on our website
Personal Information
- details provided by you to us.
Products(s)
- an item offered for sale by Günenç Teknoloji Ä°ç ve Dış Tic. Ltd. Åžti.
Product Description
- where details of individual products are provided, and details of any special conditions that apply to particular products are displayed
Special Conditions
- any terms and conditions outside of this document applied to a specific product.
Terms and Conditions
- these terms and conditions and any special conditions applied to individual products.
Users
- means users of our websites collectively.
We / Our / Us
- means Matelu or any of our registered trading names.
Website
- means any of our websites or registered domains.
You / Your
- refers to you as a customer.


PRIVACY POLICY
We are committed to protecting the privacy of visitors and customers that use our sites and take your privacy very seriously. The Matelu team members appreciate and respect the importance of privacy on the Internet.

The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you.


WHO ARE WE

Günenç Teknoloji Ä°ç ve Dış Tic. Ltd. Åžti., KurtuluÅŸ Mah. Ulucami Cad. Sani KocabaÅŸ Ä°ÅŸhanı D:74 Ä°skenderun/HATAY, registered in Turkey under company number 0431032532800012 operate our sites, under the trading names of Matelu, and are referred to in this policy as ‘we’, ‘our’, and ‘us’.
 

Our Website

  1. Website Use

    1. By accessing, browsing, placing an order on, registering with, or using this website, you confirm that you have read, understood and agree to these conditions in their entirety. If you do not agree to these terms and conditions in their entirety, do not use this website.

    2. Your use of this website is governed by all legal notices on this website together with all applicable terms and conditions and our Privacy Policy and Cookie Policy.

    3. Use of this website by you should only be for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

    4. Without our prior written consent, you must not copy, reproduce, edit, communicate to the public, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal use.

    5. Content of this website may not be used for any commercial purposes whatsoever.

 

  1. Rights Ownership

    1. All rights, including copyright and intellectual property rights used on, in and to this website are owned by or licensed to Günenç Teknoloji Ä°ç ve Dış Tic. Ltd. Åžti.

    2. Use of the website grants no rights to you in relation to our intellectual property rights, or that of third parties.

    3. By submitting information (other than compulsory personal information when registering an account), text, photos, graphics or other content to the website, you confirm that you have the right to use the material and grant us a right to use such materials at our discretion, with or without accreditation in any media including, without limitation, to post and remove such materials from the website.

    4. You further agree to execute all such submissions and do as we may reasonably require in order to assign any such rights to us and waive any moral rights you acquire in the website.

  2. Ownership of Submissions

    1. Other than personal information, all comments, blog posts, product reviews, suggestions, questions, images, product or marketing ideas and any other submissions disclosed, submitted or offered to MATELU on or through the website or otherwise by you shall become and remain our property once submitted.

    2. You warrant that you own or have the right to use any submissions.

  3. Social Networking Sites

    1. These terms and conditions also govern any submissions you make on any Matelu related third party website or pages such as our Facebook, Twitter, or Instagram.

    2. We are not responsible for any content or material posted on any third party social networking site and it does not necessarily reflect the opinions or ideas of Matelu or its employees.

    3. All material posted on any third party social networking site must comply with the third party social networking sites’ Terms of Use, and these terms and conditions.

  4. Intellectual Property Rights

    1. By offering or disclosing any submissions, your agreement to these terms and conditions shall constitute an assignment to Matelu of any intellectual property rights.

    2. Whenever you use a feature that allows you to upload to our site, or to make contact with other users of our site, or make any submissions on any Matelu related third-party website, you must comply with the content standards set out in these terms and conditions.

    3. We are not responsible for, nor do we endorse any third-party advertising on our pages of any social networking sites.

    4. All rights, including copyright on our websites, and third-party pages are owned by or licensed to Matelu.

    5. Any use of Matelu social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited unless we have given our permission in writing.

    6. You confirm that any content you offer by submission is your own and does not infringe the intellectual property of others, including trademarks and copyrighted material.

  5. Confidentiality

    1. Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose.

    2. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Matelu related third-party social networking sites constitutes a violation of their intellectual property rights, or of their right to privacy.

    3. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by any user of our website.

    4. We have the right to remove any submissions you make on our website if, in our opinion, such submission does not comply with the content standards set out in clause 28.

  6. Rules for Submissions

    1. You must be 18 years of age or older.

    2. Suppliers or manufacturers are not eligible to post a submission.

    3. You must be the author and owner of the intellectual property rights.

    4. Submissions should not include:

      • Offensive, abusive or otherwise inappropriate language;

      • Blasphemy, discriminatory, profanity, racist, sexually explicit, sexually gratuitous, spiteful or comments or content that might be considered to be harassment, or threatening against the personal safety or property of others

      • comments about other users commenting, reviewing or blogging on the site

      • remarks about criminal accusations, false, defamatory or misleading statements

      • material impersonating others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

      • advertisements or spam material

      • third-party brand names or trademarks

      • Computer script, HTML coding or website URLs

      • availability, price, promotions or alternative ordering or delivery information

      • information about our suppliers or manufacturers

      • unsupported claims about the product producing an effect other than that for which it is indicated

      • references to any products other than the product to which the submission relates.

    5. MATELU, in its absolute discretion, reserves the right to not publish the submission, or remove reviews which do not comply with the terms and conditions.


WHY WE COLLECT YOUR DATA

We recognise the need to treat any customer data in an appropriate and lawful manner, and only collect and process the data on the basis of contract, and legitimate interests.

We collect data about you for the purpose of fulfilling our duties of any contract made by us when receiving an order placed by you, the customer.

We may also, with your consent, collect your data for the purpose of providing you with marketing, promotional, or competition information.

What personal information do we collect from you

For the purpose of completing our obligations in processing your order, we will need to collect some personal information from you. Personal Informationare any identifiable details supplied to us that means we can identify you either directly, or indirectly. This can be anything from an order number to specific information, such as your address details, or telephone number.

Details of when data is collected are listed below:

When placing an order on the MATELU websites, or mobile application

When setting up an account on either the MATELU sites or mobile application

Subscribing to our newsletter, marketing campaigns, or other promotions

When entering any prize draws, or competitions

Filling in any forms on any of our sites, mobile application, or in store

Communicating with our social media pages, in the form of comments, or uploads of photographs, or use of campaign hashtags

Communicating with us via email, telephone, or by writing to us

Data that may be captured about you could include, but is not limited to the following:

Name

Full Address including Postcode

Email

Telephone Numbers

Date of Birth

Password

Payment Details



We may also record technical information about the device/provider details used to access our sites, including your IP address, location, and operating system details. Further details regarding online tracking of your use of our sites can be found in our Cookie Policy.

Any required information is indicated by an asterisk. You do not have to provide this information to us, but this will mean we will be unable to process your request, and fulfil our obligations to you under the contract of sale.

HOW WE USE YOUR INFORMATION

MATELU only uses the personal information provided by you for the following:
 

For us to handle your orders, deliver your goods, and to process any payments and refunds, including the sharing of your data to any third-parties involved in the processes of your order, and delivery being completed

To provide updates for orders placed, including any changes regarding parcel delivery

To contact you in regards to any communication sent to us

Keeping your contact details up to date

Management of your online account

To detect and prevent possible fraud, or abuse on our sites

To send you details of marketing campaigns, news about our company, competitions, or promotions that may interest you, providing we have received your consent to do so

To personalise your experience across our platforms, i.e. providing targeted suggestions for you online based on your previous use of our website

When processing any competition, or prize draw entry (If any other purposes for processing your data are required, these will be detailed in any Terms and Conditions supplied in association with the competition at entry)


IS YOUR DATA SHARED

We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.

These may include, but are not limited to:

Payment gateways

Delivery fulfilment companies

Technology hosts, such as servers and email distributors

Business partners

Any information disclosed to us that is shared with any of our third-parties affiliations, or business partners will be limited to only the data needed to carry out instructions to complete your orders or delivery of your goods.

Our sites may also contain links to the websites of our affiliates, business partners, their networks, and advertisers. If you follow a link to these websites they have their own privacy policies, which may differ from that of ours. Please check the details of these policies before you provide any details to third parties directly.


YOUR CONSENT

If you give your consent for marketing communications or sign up to receive our newsletter, we will keep you informed by email, or via other electronic means, such as notifications via our App about our products and services.

We will not share any of the personal information you provide to us, to any third party without your permission, unless otherwise stated in this privacy policy, for the purpose of completing your order.

You can withdraw your consent at any time, and ask us not to continue processing your personal information.


To opt-out of any communications from us, or data processing you can:

Unsubscribe by following the link provided on communications you receive

By choosing not to opt-in for marketing communications when processing any order

By contacting our customer services, who will need to confirm your identity to process your request

Any requests made to unsubscribe from our communications will be processed as soon as possible but may take a few days.


HOW YOUR DETAILS ARE PROTECTED

Across all our sites we use security measures to ensure your personal information is protected. Your data is also protected during any online transmission using Secure Sockets Layers (SSL) encryption software.

We also have the appropriate security measures in all our physical locations to protect against the loss, misuse, or alteration of information that we have collected about you from any of our platforms.

We use cookies on our websites. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Matelu, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. For further information regarding the cookies used on our websites, please see our Cookie Policy.

How long is your personal information held for


Any personal information given by you to us is stored securely within our databases, for the purposes of us providing you with an account facility with Günenç Teknoloji Ä°ç ve Dış Tic. Ltd. Åžti. Your information will be retained for the duration of your accountremaining open. You can at any time, request we stop processing your data, and request we delete information we hold, in accordance with your rights.

However, any data that must be retained for legal purposes cannot be deleted but will be anonymised, and retained for only the period specified legally asrequirement. After this time, any remaining data will be deleted.


What you can do with the personal information we hold about you

You can, at any time, contact us in relation to the personal information we hold about you.

You have a right to ask us to do any of the following in relation to your personal information:

Update the personal information we hold about you

Have any inaccurate information corrected

Restrict the processing of your personal information for any other purposes other than processing your order

Object to any use that constitutes profiling, or automatic decisions made by us on your behalf

A copy of the personal information we hold about you

Have a copy of your data transferred to be provided to another company, either to you or directly to the company you wish to transfer the data to

If you wish to update or verify the details you have submitted to Matelu, or request a copy of your details that we hold, you may do so by logging into your account, contact us via our Contact Form.

or writing to us at the address given below:



KurtuluÅŸ Mah. Ulucami Cad.

Sani Kocabaş İşhanı D:74

Ä°skenderun/HATAY TURKEY


Our security procedures mean that we may request proof of identity before we reveal any information. This proof of identity could take the form of any personal data provided to us upon registration of your account. We would suggest that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Legal Terms

  1. Liability Exclusions

    1. We exclude all representations, warranties, conditions and terms, whether express or implied to the fullest extent permitted by law.

    2. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms and conditions or your use of the website.

    3. These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

    4. Nothing in these terms and conditions shall limit or exclude our liability for personal injury or death caused by our negligence, or for fraud.

    5. These terms and conditions shall also not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

  2. Other Legal Notices

    1. On areas of this website, there may be other legal notices which relate to your use of the website, all of which together with these terms and conditions govern your use of this website.

  3. Severability(Bölünebilirlik)

    1. If any of these terms and conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these terms and conditions shall remain in full force and effect

4.Changes to these Conditions

  1. We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions that apply to your use of the website.

  2. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms and conditions.

 

MATELU has the authority to update the content of the page “Terms & Conditions” page at any time. It suggests the users to visit the Terms & Conditions page at each of their visits to the SITE.

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