RETURNS & EXCHANGES
MATELU would like you to be completely satisfied and happy with your purchase.
Regularly priced merchandise:
If you would like a refund for your regularly priced item, PLEASE CONTACT info@matelu.com to receive instructions on how to return your merchandise. Please DO NOT return the item without sending an email to info@matelu.com.
Returns will be accepted within 7 days upon the customer's receipt of the merchandise. You will be issued a full refund credited to the same account of your purchase. You are responsible for the return shipping costs. Returns received after 7 days will not be accepted.
​
Sale Merchandise:
​
No refunds will be issued for merchandise on sale. All sale items are final sale.
​
Defective Merchandise:
​
If merchandise is defective, please notify us within 7 days of receipt of the merchandise, and we will replace the defective item. Additional shipping fees will be waived for replacement items on defective merchandise. It is important to note that all merchandise is thoroughly inspected before shipment for any damage. If it appears that merchandise has been tampered with, no replacement or refund will be issued.
Important Note:
​
Items returned or exchanged must be in the original condition (unless defective) i.e. new, unworn, unsoiled and in sellable condition. All tags must be in place and hygienic protective shields attached (never removed) on underwears and earings, etc. Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims. MATELU reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable. Once an order has been placed, you may not cancel once the order has shipped. However, if the merchandise has not yet been shipped, you may be able to cancel by immediately contacting MATELU at info@matelu.com.
​
MATELU reserves the right to refuse service, credit and exchanges to anyone who, in our opinion makes excessive or arbitrary returns and exchanges.
Refunds will be issued within 3 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.